Hotel policy

Welcome to the website (hereinafter referred to as the “Web Site”). is a hotel website presenting Guest House “Birch”. The owner of the hotel and the website is Betula EOOD, address: Glavatartsi village, Kardzhali municipality, tel .: 0888 627 563, E-mail:

The site has been developed in 2 language versions – Bulgarian and English.
Each user of this website is required to get familiar and comply with the general terms and conditions of use of the services and information materials provided by the website.

The creators, owners and contributors of the website are not responsible for any damages arising from the use or inability to use the website. The owner of this site and its administrators are not responsible for the materials posted on the website for their veracity and completeness.
You understand that the decisions you make can not be motivated by the financial information, comments and analyzes provided by the website. You are not entitled to claim damages and / or lost profits for a decision you have made, influencing the information you have read on this website.

You can not use the information (text and image) of this web site without the express written permission of the web site representatives.
The team of this web site is not responsible for any damages caused by viruses to software, hardware, telecommunication facilities; for loss of data arising from materials or resources searched, loaded, or used in any way through the services provided.

Booking conditions

Reservation is valid when:
a) The customer reserves and pays in advance up to 50% of the amount by bank transfer of the bank account specified in the site.
b) The hotel will contact the client by 24 hours after receiving the payment to inform him that he has successfully booked the desired room for the selected period and the same is reserved for him.
c) The payment is in Bulgarian leva or euro.

If the customer does not arrive at the hotel or cancels the reservation, the hotel will not refund the deposit (50% of the total amount of the stay) to the client.

In the case of duplicated hotel rooms, the hotel must provide the client with another room at Guest House “Birch” or at another hotel.
Accommodation – after 14:00, departure not later than 12:00. on the day of departure. Break after 12 o’clock. until 17:00. 50% of the cost of the stay is payable. Release after 17:00 is charged as a night.
Payment – on site at check-in.
Damage to hotel guests’ property is paid by them on site at the hotel.
The hotel is not responsible for documents and valuables that are not properly stored by their owners.

Privacy of personal data

Personal data obtained during the registration will be used solely for the purpose of servicing Users, including the acceptance and execution of the booking requests and the contact with the Users for sending the order form for payment. Data will not be provided in any form to third parties or used for purposes other than those described above. Users can receive their personal details on weekdays by calling 0889 528 420. The site stores the following personal details: Name, telephone and E-mail of the customer. These data may be deleted at any time at the request of the User. The information provided by individuals is classified as personal and is kept as such by the personal data controller. see more


The use of swimsuit, beach slippers and swimming caps, as well as the use of a shower before entering the pool (shower by the pool) is mandatory. Persons not adhering to these conditions will not be allowed in the pool.
Personal belongings are kept by their owners.
In case of an incident, look for the life guard.
To make it pleasant to use the pool, it is not desirable to jump and shout.


It is absolutely forbidden to use the sauna and Jacuzzi from children up to 10 years of age.
It is forbidden to use the sauna by people with chronic heart disease and high blood pressure.
It is forbidden to use the sauna and the Jacuzzi after eating plenty of food.
It is forbidden to use the sauna and Jacuzzi after drinking alcohol.
Prolonged stay in the sauna is forbidden. We recommend using it for not more than 10 – 12 min at a temperature of 80 ° – 100 ° С.

It is forbidden to use the sauna in temperature conditions, malignant and contagious diseases.

The sauna is run by the hotel management upon request not less than 30 minutes prior to use.

The terms and conditions may be changed at any time by the site owner, and all amendments and supplements become effective upon publication on the website.
Applicable law is Bulgarian. The disputes are solved by negotiation and mutual concessions, and when this proves impossible, the dispute is raised before the Court of Arbitration of the Bulgarian Chamber of Commerce in accordance with its Rules of Arbitration, based on arbitration agreements.




village of Glavatartsi, №1, Kardzhali